Team Member, Voice, Video, Contact Center & Wireless Services at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:


Job Title: Team Member, Voice, Video, Contact Center & Wireless Services

Location: Lagos, Nigeria
Job Type: Permanent


Job Objective(s)

  • Ensure the stability and integrity of in-house wireless network services, Video and Voice services.


  • Implement short- and long-term strategic plans to ensure WLAN and LAN infrastructure capacity meets existing and future business requirements.
  • Support, setup, and configure switching, wireless networks, routing, and security, and multi-server environments.
  • Configuring and installing client and server network software for upgrading and maintaining LAN and LAN network and telecommunication systems.
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.
  • Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
  • Responsible for updating/maintenance of business security and auditing requirements.
  • Prepare reports and other documentation for Network Services Support and associated efforts.
  • Implement, and maintain policies, procedures, and associated reports.
  • Monitor and analyze network performance across the organization’s LANs, WANs, and wireless deployments.
  • Ensure the secure/stable operation and efficient performance of company networks.
  • Monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing network demands.
  • Identify and remedy network performance bottlenecks.
  • Configure and troubleshoot servers, including e-mail, print, and backup servers and their associated operating systems and software.
  • Install and configure all network hardware and equipment, including routers, switches, hubs, and so on.
  • Test network/server performance and provide network/server performance statistics and reports;
  • Proper update of IT asset documents, including maintenance of component inventory and related documentation.
  • Adhere to change policies and all IT Operations process/procedures and Configuration items.
  • Perform other duties as may be assigned by the Network Availability & Performance Monitoring.
  • Ensure the stability and integrity of in-house wireless network services, Video and Voice services.
  • Developing wireless local area networks (WLANs) across the organization.
  • Analyze and resolve WLAN hardware and software problems in a timely and accurate fashion, and provide end-user training where required.
  • This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links.
  • To ensure continuous uninterrupted operation of network and communication infrastructure within the frame of the agreed service levels.
  • To manage business continuity and disaster recovery operations and ensure there is99.99% service Availability and zero data loss in the event of disaster events.


  • First Degree in IT-related field.
  • Minimum of 3 years of related experience.

Candidate’s Profile:

  • Our ideal candidate must have the knowledge to support, set up, and configure switching, wireless networks, routing, security, and multi-server environments. A team player with a positive mindset and can-do spirit.

Job Requirements:

  • Tfs, Test Cases, Proactive, Organisational Skill, Analytical Mind, Ability To Work Under Pressure, Self-motivated, Sdlc, Visio, Application Security, Interpersonal Skill, Scala, Customer Focus, Software Testing, Problem Solving Skill, Test Plans, Banking, Excel, Communication Skill, Problem Solving, Supervision, Sql, Oracle, Strong Analytical, Interpersonal Skills, Software Development, Work Independently

Knowledge & Skills Required:

  • Vendor Relationship Management
  • Interpersonal and Communication skills
  • IT & Computer Appreciation
  • Network Support
  • Supplier relationship management
  • Release and deployment
  • Network System installation and decommissioning

What We Expect From You:

  • High degree of professional ethics, integrity, and responsibility.
  • Highly organized, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

Application Closing Date
16th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online 


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